Frequently Asked Questions (FAQ)
General Questions
What are peptides?
Peptides are short chains of amino acids that are widely studied in scientific and research settings for their potential biological interactions and applications.
Are your products intended for human consumption?
No. All products sold by Peptagenics Labs are strictly intended for laboratory research and analytical purposes only. They are not approved by SAHPRA or the FDA for human consumption, medical use, diagnosis, treatment, or prevention of any disease.
What does “99%+ purity” mean?
Purity refers to the percentage of the intended compound present in the final product, typically verified through third-party laboratory testing methods such as HPLC (High-Performance Liquid Chromatography).
Are your products lab tested?
We work with suppliers that provide batch testing and Certificates of Analysis (COAs) for quality verification. COAs may be available upon request for certain batches.
Why are peptides supplied in lyophilized (powder) form?
Lyophilized peptides are generally more stable during shipping and storage compared to pre-mixed liquid formulations. This helps preserve product integrity and shelf life when handled correctly.
Ordering & Payments
What payment methods do you accept?
Currently, we primarily accept EFT/bank transfer payments within South Africa.
When is my order processed?
Orders are only processed once payment has fully cleared and reflects in our bank account.
Can I cancel my order after payment?
Once an order has been processed or prepared for shipment, cancellations may not be possible.
Do you offer cash on delivery?
No, we currently do not offer cash on delivery services.
Shipping & Delivery
How long does shipping take?
Orders are generally dispatched within 48–72 business hours after cleared payment confirmation. Delivery times may vary depending on location and courier operations.
Do you ship nationwide in South Africa?
Yes, we offer nationwide shipping across South Africa.
How are products packaged?
Products are securely packaged using protective materials and thermal insulation where applicable to help maintain stability during transit.
Are cooling packs included?
Yes, where required, insulated packaging and cooling packs may be used during shipping.
What courier companies do you use?
We work with reputable South African courier partners to ensure safe and reliable delivery.
Will I receive tracking information?
Yes. Tracking details will typically be sent once your parcel has been dispatched.
Storage & Handling
How should peptides be stored?
Unmixed lyophilized peptides should generally be stored in a cool, dry environment away from direct sunlight. Once reconstituted, refrigeration is commonly recommended. Always follow standard research handling procedures.
What is bacteriostatic water?
Bacteriostatic water is sterile water containing a preservative commonly used in laboratory and research environments for reconstitution purposes.
Do you include accessories?
Certain orders may include complimentary mixing needles and insulin syringes for convenience purposes only where legally permissible.
Returns & Refunds
Do you accept returns?
Due to the sensitive nature of these products and safety considerations, we do not accept returns on opened, handled, or shipped products.
Do you offer refunds?
Refunds are generally not offered once products have been dispatched or delivered, except where required under applicable South African consumer laws.
What if my package arrives damaged?
If your parcel arrives visibly damaged, please contact us within 24 hours of delivery with clear photos of the packaging and contents so we can investigate with the courier.
Disclaimer
Do you provide medical advice?
No. Peptagenics Labs does not provide medical advice, treatment recommendations, or dosing guidance. Any information provided on this website is for educational and research-related discussion only.
Can you recommend which peptide I should use?
No. Customers are responsible for conducting their own independent research before purchasing any products.
Are results guaranteed?
No. Research outcomes and product applications can vary significantly depending on multiple factors. No guarantees or claims are made regarding outcomes or effectiveness.